All jurisdictions, including the DMV, face serious challenges with their workforce training and development.
In a State & Local Government Workforce survey by the Center for State Government & Excellence, over 60% of jurisdictions mentioned that they face workforce retention, development and engagement challenges. And, 80% mentioned that they lose experience, institutional knowledge and leadership when older workers leave. This seriously impacts execution of core mission programs.
While there are many reasons for workforce management challenges, one important factor is the inadequate (and probably ineffective) learning and development opportunities for employees.
Digitizing the conventional learning approach or model can help jurisdiction re-imagine staff development. Read here to learn more.