{"id":490,"date":"2026-10-20T14:48:40","date_gmt":"2026-10-20T09:18:40","guid":{"rendered":"https:\/\/blogs.infosys.com\/topaz\/?p=490"},"modified":"2026-10-20T14:48:40","modified_gmt":"2026-10-20T09:18:40","slug":"when-decisions-get-cheap-trust-gets-expensive-why-infosys-topaz-is-built-for-the-next-era-of-enterprise-ai","status":"publish","type":"post","link":"https:\/\/blogs.infosys.com\/topaz\/agentic-ai\/when-decisions-get-cheap-trust-gets-expensive-why-infosys-topaz-is-built-for-the-next-era-of-enterprise-ai.html","title":{"rendered":"When Decisions Get Cheap, Trust Gets Expensive: Why Infosys Topaz Is Built for the Next Era of Enterprise AI"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-311\" src=\"https:\/\/blogs.infosys.com\/topaz\/wp-content\/uploads\/2023\/12\/1003122590-1-1-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/blogs.infosys.com\/topaz\/wp-content\/uploads\/2023\/12\/1003122590-1-1-300x200.jpg 300w, https:\/\/blogs.infosys.com\/topaz\/wp-content\/uploads\/2023\/12\/1003122590-1-1-1024x683.jpg 1024w, https:\/\/blogs.infosys.com\/topaz\/wp-content\/uploads\/2023\/12\/1003122590-1-1-768x512.jpg 768w, https:\/\/blogs.infosys.com\/topaz\/wp-content\/uploads\/2023\/12\/1003122590-1-1.jpg 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>The emergence of a new class of AI models is not merely a technology milestone. It is a signal that enterprise AI is moving beyond a single-model paradigm, reinforcing the need for an approach that can orchestrate many forms of intelligence under governance, accountability, and trust. This is the challenge Infosys Topaz is designed to address.<\/p>\n<p><strong>Introduction<\/strong><\/p>\n<p>For the past two years, enterprise AI strategy has largely revolved around one idea: bigger generative models will solve more business problems. Architectures, budgets, and roadmaps were built on the belief that a single general-purpose model, prompted well and connected to enterprise data, would eventually absorb most tasks worth automating.<\/p>\n<p>The landscape is now evolving in a different direction. Very recently, independent lab TypeSafe AI introduced Jev, a model that does not generate text but instead returns typed, probabilistic decisions software can act on directly. Its significance lies not in replacing large language models, but in what it reveals: enterprise intelligence is beginning to specialize. For enterprises, the question is no longer which model to adopt, but how to combine different kinds of intelligence, apply each to the right decision, and govern them consistently at scale. This is the lens through which Infosys Topaz approaches enterprise AI.<\/p>\n<p><strong>Understanding what Jev represents<\/strong><\/p>\n<p>Jev is what TypeSafe calls a \u201cSystem One\u201d model, after the psychological distinction between fast, intuitive thinking and slow, deliberate reasoning. Rather than writing out a chain of text, it evaluates a described situation against typed questions a choice among defined options, a score, or a bounded judgement and returns each answer with a probability and a confidence value. Because the output is a distribution over options defined in advance, a response cannot be malformed: the result is machine-readable by construction, with no text to parse.<\/p>\n<p>The lab was founded by Diogo Almeida, a former OpenAI researcher credited as a co-inventor of the techniques behind ChatGPT, who left on the conviction that language models are optimized for human language the wrong target for automation. TypeSafe <a href=\"https:\/\/www.langchain.com\/blog\/building-a-harness-with-jev\">reports significant speed and cost advantages<\/a> for classification-focused workloads. Whether those figures hold in every enterprise scenario matters less than the direction they reveal intelligence is becoming cheaper, and enterprises will consume far more of it.<\/p>\n<p><strong>Enterprise AI is becoming a portfolio of intelligence<\/strong><\/p>\n<p>The defining question of the next phase is no longer which model, but which intelligence for which decision, at what cost, and under what governance. A decision model such as Jev is not a competitor to generative AI; it is a specialized capability for a different class of work. Enterprises run on thousands of decisions that vary in complexity, urgency, risk, and impact and no single approach is optimal for all of them. As intelligence diversifies, the challenge shifts from accessing it to orchestrating it. The future of enterprise AI is not a single model. It is a portfolio of intelligence, and a portfolio needs an orchestrator.<\/p>\n<p><strong>When decisions become cheap, trust becomes expensive<\/strong><\/p>\n<p>As the cost per decision falls, organizations embed intelligence into ever more of the business every workflow step, risk check, and agent action. The limiting factor then changes. It is no longer generating decisions. It is trusting them. This is why governance moves from a supporting function to a core business capability, and why the value of Infosys Topaz lies not only in enabling AI adoption but in operationalizing it responsibly as automated decisions multiply.<\/p>\n<p><strong>Matching the right intelligence to the right decision<\/strong><\/p>\n<p>Not every decision deserves the same intelligence. Each use case should be weighed against four practical questions:<\/p>\n<p>What is the cost of being wrong?<br \/>\nWhat is the decision volume?<br \/>\nWhat response time is required?<br \/>\nHow reversible is the outcome?<\/p>\n<p>A high-volume, low-risk, reversible decision such as ticket routing is where a fast decision model earns its place. A high-stakes, irreversible one calls for human oversight or generative AI under review, whatever the cost. Many organizations apply the same instrument to both and pay for it in cost and risk. This same philosophy underpins the <a href=\"https:\/\/www.infosys.com\/services\/data-ai-topaz\/offerings\/agentic-foundry.html\">Agentic AI Foundry part of Infosys Topaz:<\/a> apply the most appropriate intelligence to each task, while maintaining governance across the ecosystem.<\/p>\n<p><strong>The biggest risk is silent proliferation<\/strong><\/p>\n<p>Type-safe outputs ensure a response conforms to an expected structure, but a well-formed answer is not necessarily a correct one. At enterprise scale, a low-cost decision can repeat thousands of times before anyone notices a pattern of error. The failure mode of this era is less runaway expenditure than the quiet accumulation of plausible but unexamined decisions. This is why governance must be a foundational design principle. Under the Infosys AI-First Value Framework, confidence scores become operational controls: a decision proceeds automatically when confidence meets a defined threshold and is escalated when it does not. Autonomy is not granted by default. It is earned through measurement and oversight.<\/p>\n<p><strong>Conclusion<\/strong><\/p>\n<p>Frontier language models will keep advancing, and specialized decision models like Jev will keep emerging. The lesson is not that one category wins. It is that enterprise AI is becoming heterogeneous, and the real challenge is orchestration which intelligence for which decision, under what governance, with trust maintained throughout. That is why the value of Infosys Topaz extends beyond any individual model. Models will change; the need for trusted orchestration, governance, and accountability will remain. In a world where decisions are becoming cheap, trust may be the most valuable asset of all and helping enterprises build and scale that trust is where Infosys Topaz matters most.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The emergence of a new class of AI models is not merely a technology [&hellip;]<\/p>\n","protected":false},"author":1124,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[58],"tags":[],"coauthors":[25],"class_list":["post-490","post","type-post","status-publish","format-standard","hentry","category-agentic-ai"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/posts\/490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/users\/1124"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/comments?post=490"}],"version-history":[{"count":4,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/posts\/490\/revisions"}],"predecessor-version":[{"id":495,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/posts\/490\/revisions\/495"}],"wp:attachment":[{"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/media?parent=490"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/categories?post=490"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/tags?post=490"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blogs.infosys.com\/topaz\/wp-json\/wp\/v2\/coauthors?post=490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}