Hemang Patel leads work with global enterprises on redesigning operating models for the age of agentic AI, helping organisations transition from human led execution to scalable human–machine co execution. As Head of Digital Operations & Service Management (EMEA) within Technology Transformation, he operates at the intersection of operating model design, governance, and AI driven execution, supporting senior leaders in converting technological capability into measurable enterprise performance. His work centres on the structural challenges of integrating autonomous systems into the enterprise - particularly decision rights, ownership models and emerging approaches to digital workplace design with a consistent focus on enabling organisations to operate at machine speed without losing human judgement.