Latest Articles by Venkat Kandhari
AI Is Live in Your Contact Center. But Do You Know When It’s Failing?
When AI hit the mainstream, the contact center was one of the first industries […]Read More
What if Intelligence becomes a Commodity?
It started like any other workday for me. Traffic was mild because many people […]Read More
Unified Communications Is No Longer About Communication: It’s About Reducing Work
I didn’t change my thinking about Unified Communications because of technology. I changed my […]Read More
Contact Center Trends in 2026
A business exists because of its customers, and sustained growth comes from keeping those […]Read More
Unified Communications Predictions for 2026
People often say, ‘Time flies.’ Today, an even more accurate phrase might be ‘Technology […]Read More
Unified Communications Security and Compliance
Over the last few years, the workplace has changed a lot. The traditional office […]Read More
UC Predictions for 2025
It is not wrong to say that Unified Communications (UC) has transformed the way […]Read More