Moving objects and visuals have a way of grabbing attention, just like the Air Dancers that we see in front of retail stores. Imagine if these objects or visuals talk and respond you better yet if it can grasp your name and use that in conversations you will be intrigued.
We recently had a similar experience at Cisco Webex one event where we showcased our meta human avatar ELISA (Engineered Live Infosys Smart Agent). We could see this in the crowd’s reaction as ELISA engaged with the attendees.
“Why”
Imagine, you walk into an office for the first time and notice there is no one at the reception you could talk to ask for directions or help. At times there are these digital kiosks that you could you, but they have so many options and menu items that sometimes it’s overwhelming and time consuming for something that shouldn’t take a lot of time.
I ran into one such situation, I had to get my laptop replaced and the IT team had moved to a different building. Once I reached that floor I could see lot of engineers busy working. Reluctantly I asked one person, he was kind enough to guide me to the correct section even though he was in a meeting. This led us to think of a virtual concierge which would be perfect for situations like these.
“Meta human”
What makes a new solution more adoptive is much it can create a connect with humans interacting with it. Using Voice as an interaction medium was a choice that we didn’t have to debate on. Over last few years voice interaction has revolutionized the way we engage with devices; it doesn’t have constraints of physical touch and typing.
But even with voice there is something that goes unnoticed, our eyes. When using home assistants or other voice-controlled devices, most of the time our eyes are simply staring that the device waiting for visual ques like a feedback light. We recognized this gap and addressed it by designing ELISA.
ELISA is an AI powered meta human that not only can understand voice commands and intends but also respond back with full facial expressions.
ELISA (Engineered Live Infosys Smart Agent)
“How”
At its core, ELISA operates on a Large Language Model (LLM) hosted on an edge device, enabling it to respond to queries, remember names, and understand user intentions. All while being trained with organization-specific information tailored to each client’s unique needs. This on-premises deployment ensures data security, keeping sensitive information within the organization and allowing functionality even with limited internet connectivity.
ELISA’s strength lies in its seamless integration with various platforms like Communication Platform as a Service (CPaaS) providers and Office 365. For example, ELISA connects with Cisco’s Webex Connect to serve as a multichannel gateway for SMS, calls, RCS, emails, and more. Through Office 365, it can access calendaring and presence services, providing a unified experience for users.
Of course, no solution is complete without it blending into physical the environment that its deployed in. it can be integrated with ID readers, biometric scanners, other authentication devices, door control systems, adjusting lighting levels, temperature to create a personalized experience for users.
Catch all the actions of ELISA here
“Transformation”
Now if we circle back to situation described earlier, you walk into an office and quickly ELISA grabs your attention. It warmly greets you; you interact with it ask your questions and get your doubts cleared. Give you direction to Meeting room or conference hall or to the café you were looking for. It also sends you a summary/map/information brochure to your cell phone for future reference.
Or if it’s something that need human intervention it quickly redirects a relevant help desk agents call to your cell phone. It will provide necessary context to help desk agent to avoid repetition.
Or schedules a meeting/appointment at the next available slot.
Or it could notify (SMS/Webex message) a hungry employee(s) that the food deliver person is waiting in the lobby with food they ordered.
Possibilities are endless. ELISA can truly elevate the visitor experience, making it more efficient, enjoyable, and memorable.
If you want to know more about ELISA, please feel free to reach out to us at here
