The world of Field Service is undergoing rapid changes. Majority of the Field Service companies are transmuted into digital platforms for streamlined operation and to maintain competitiveness. The digital transformation of the field service companies aided to the empowerment of the field employees. The mobile capabilities enabled the field personal to view their schedule, make updates to their orders, capture the field information, get complete visibility into a customer’s order history and so on. Providing employees with better User Experience will elevate the productivity. The field employees are required to fill up various forms to satisfy the Regulatory Compliance. The compliance requirements under the Public Utility Regulatory Commission changes frequently, which brings about inclusion of new forms or reformation of the existing forms the digital platform.
The traditional way of building individual forms is no more a flexible and productive methodology. Building each form separately is a time-consuming process. Moreover, any modification to the existing forms requires plenty of time. Individual generation of the forms is susceptible to inconsistency in the form structure and styles. The likelihood of form reusability is also less in the tradition form building methodology. In addition to this, too many discussions with Business are needed to finalize the form design and structure.
A standard and flexible methodology to build custom forms is required in the modern Utility industry to accommodate the continuously varying utility regulatory compliance changes. The presence of large number of forms in the field service solutions and the effort that need to put in to keep these forms up to date with the latest regulatory compliance calls for the need of a standard process of form generation. All the forms need to maintain consistent UX. Also, the forms should be reusable across multiple apps and should be supported in different mobile platforms.
The digital field service experts in Infosys have developed a custom solution, the “Form Generator tool” that builds complex forms which accommodates intricate business logic and complex validations within minimum amount of time. Complex form that requires multiple days of development effort with the standard process, can be built within minutes using the Form Generator tool. The tool is flexible that it can accommodate new business requirements in the very same day. Any regulatory compliance changes in Utility can be implemented in a very short time and thereby the reducing cost of operation. Inputs for the form design are collected from the business users and then translated to the semantics of the Form Generator tool that can build the form based on the loaded data on a button click. Form Generator tool is a WYSIWYG tool where the developer can view and update the generated HTML form right away. The generated form can be then embedded into any field service application.
The Form Generator tool is generic which can be reused by the various utility clients. The inclusion of the tool in generating the forms aided to building the mobile screens efficiently in short stretch of time and accommodating revised business requirements effortlessly. The tool reduced the human intervention in creating complex screens and there by reduced manual work and improves efficiency and reliability. Now the tool is used to build majority of the Utility mobile project screens. Infosys is continuously enhancing the Form Generator tool by including additional features to accommodate future business requirements.
